HOW DO YOU SHIP PACKAGES?
Packages from our warehouses in Thailand, Tibet, China & India will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping on most items to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at firstname.lastname@example.org and we will do our best to help you out.
DO FREE PROMOTIONAL PRODUCTS INCLUDE FREE SHIPPING?
No, these items fall under a separate, limited time promotion and we ask that you help us with the shipping cost on those particular items.